When paying in full:
If you cancel your booking at least 48 hours prior to your first service time: You will receive a refund of the total amount, less a 25% fee.
If you cancel your booking within 48 hours prior to your first service time: You will receive no refund.
However, we may usually be able to transfer your payment towards the booking of a new service.
If you simply need to change the date or route of a booked service, we will do our best to transfer all of your payment to the new date or route.
If you are regarded as a “no show”, you will not be entitled to any refund of the total amount of the first service.
If you have booked multiple services, we will act in a fair & reasonable manner to secure as much a refund of the additional services for you, as is fair, reasonable or possible. For these types of refunds, there will usually be a fee of 25% of the total booking amount deducted from any refund.
individual booking of multiple services over consecutive days
If you have booked an individual booking of multiple services, over consecutive days, you will not be entitled to a refund of the first days service and we will act in a fair & reasonable manner to secure as much a refund of the remaining consecutive days services for you, as is fair, reasonable or possible. For these types of refunds, there will usually be a fee of 25% of the total booking amount deducted from any refund.
Reports of provider service failure or other situation which affected the quality of service you received from the service provider must be sent to us by email, usually within 48 hours of the service failure happening. We will always thoroughly investigate any reported issues, which are reported to us in a timely manner. We will contact the service provider on your behalf to negotiate with them, if you request.
We may require you to provide photographic, video or other evidence to support your report. This is particularly helpful for you in situations where the service provider disagrees with your account of the service failure.
We will always investigate service failure reports in a fair and reasonable manner.
We always advise that the best way to ask us to address any issue is to contact us directly, immediately, via email, or What’s app, rather than delaying or waiting or using a third party.
When paying a deposit:
The deposit amount paid at the time of making your booking is a non-refundable amount.
In the event that you wish to change the service date or service type, this is possible and we are usually able to credit the value of your existing deposit to the new service, where the transferred deposit amount does not exceed 15% of the new service total price.
If you fail to arrive for your service or classed as a “no show”, or need to change the service date / route within 24 hours prior to your original service start time, we may decide that it is no possible to transfer any deposit to a new service.
The third party suppliers, drivers and transport companies and private tour guides providing products or other services on this website are independent contractors and not agents or employees of The trip crowd LTD.
The trip crowd LTD are not liable for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any such providers or private tour guides or for any personal injuries, death, property damage or other damages or expenses resulting therefrom or otherwise arising from you booking a product or service or your use of a product or service. The trip crowd LTD have no liability and will make no refund in the event of delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall The trip crowd LTD (or their officers, directors and affiliates) be liable for any direct, indirect, punitive, incidental, special, exemplary or consequential damages (including without limitation loss of data or information or costs to procure substitute goods or services) arising out of, or in any way connected with, product or service bookings made by you through this website or your access to, display of or use of this website or with the delay or inability to access, display or use this website (including but nor limited to, your reliance upon reviews and opinions appearing on this website; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if The trip crowd LTD has been advised of the possibility of such damages.
If The trip crowd LTD are found liable for any loss or damage that arises out of or is in any way connected with your use of our Websites or your booking or use of Products or services made available through our Website, then The trip crowd LTD’s liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees paid to The trip crowd LTD for the transaction(s) on this Website giving rise to the claim, or (b) One-Hundred pounds (GBP £100.00).
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of The trip crowd LTD.
By listing information relevant to travel to particular destinations, The trip crowd LTD does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
The trip crowd LTD is not a travel agency and does not provide or own transportation services, accommodations, tours, excursions or other travel experiences. Although The trip crowd LTD displays information about travel experiences offered by third-party suppliers and facilitates reservations for those suppliers, such actions do not in any way imply, suggest, or constitute The trip crowd LTD’s sponsorship or approval of third-party suppliers, or any affiliation between The trip crowd LTD and third-party suppliers. Although purchasers of services may rate and review particular travel experiences based on their own experiences, The trip crowd LTD does not endorse or recommend the products or services of any third-party suppliers. You agree that The trip crowd LTD is not responsible for the accuracy or completeness of information it obtains from third-party suppliers and displays on its Website.
We strongly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.
Applicable law and any further legal relations concerning The trip crowd LTD are subject exclusively to Bulgarian law.
Applicable law and any further legal relations concerning the provision of services booked is subject to the laws of the country which the service provider operates within.
The trip crowd LTD provides customers with information regarding private tour guides in many destinations via it’s websites. Private tour guides are independent contractors and not agents or affiliates of The trip crowd LTD. The trip crowd LTD does not screen or conduct background checks on private tour guides. Your use of private tour guides is at your sole risk.
Customers are responsible for working directly with private tour guides on scheduling, meeting time / place, tour specifics and, where specifically noted, payment terms. The trip crowd LTD makes no representations or warranties of any kind regarding private tour guides or their services.
Operation of and management:
In relation to bookings created prior to 25th Oct 2017:
The trip crowd LTD,
45A Ivan Susanin Str.
In relation to bookings created on or after 25th October 2017:
The trip crowd (UK) LTD,
Offices A13-14 Champions business park
Arrowe brook road
Telephone: +44 7454584331